wheeldefined.com / work / chargepoint
ChargePoint, Inc. · Campbell, CA

EV charger infrastructure
support documentation.

Built JSON-driven documentation portal from scratch. Custom Node.js pipeline, MadCap Flare front-end, CI/CD integration, PowerShell automation, OIDC-to-SAML SSO connector, with a full certification program infrastructure.

Role
Technical Content
Development Manager
Tenure
Sep 2023 – Apr 2026
Content types
PDFs · Live site
Code · Certification
🔗 Live samples Flare Online websites
📚
HTML document library
ChargePoint Online Help
docs.chargepoint.com/cpdocs-sec/content/home/cp-home.htm
This site represents the HTML version of the PDF collateral. Originally, all manuals were printed and shipped along with the end items. Over time, in order to save money, we replaced the manuals with a single sheet of paper with a QR code that pointed to the corresponding manuals on the ChargePoint support website.
↗
Legacy PDF library
ChargePoint Product Reference Documents
docs.chargepoint.com/ref-docs-sec/content/pdfs/pdfs.htm
↗
Support portal for NOS (Legacy platform) administrators
ChargePoint Platform Online Help
docs.chargepoint.com/cpp/content/home/cp-platform-home.htm
↗
Support portal for Polaris (New platform) administrators
ChargePoint Platform Online Help
docs.chargepoint.com/cpplatform/content/home/cpp-home.htm
↗
📄 Document samples More available upon request

📄
CPF50 Installation Guide (sample)
PDF · Installation
↓ Download
📄
CPE250 FRU Guide — NACS Conversion Kit
PDF · Field Service
↓ Download
📄
Safety Notice — Regulatory Compliance
PDF · Regulatory
↓ Download
📊 By the numbers
394
PDFs
Hosted across the Product Reference Documents portal, covering all ChargePoint hardware and software products.
18+
Language variants
Multi-language documentation served via JSON database.
32
doc_type values
Canonical taxonomy values in the JSON schema: from installation guides to field manuals to safety notices.
16
Flare Online microsites
Managed using MadCape Flare Online's admin portal. Sensitive sites protected using Flare Online's built-in SAML integration.
5
SSO systems mapped
Mapped ChargePoint's five disconnected identity systems and designed a consolidation strategy.
5
SSO systems mapped
Mapped ChargePoint's five disconnected identity systems and designed a consolidation strategy.
⚙️ Tech stack
MadCap Flare JSON schema Node.js PowerShell FrameMaker OIDC / SAML / SSO Okta / SCIM Azure Blob Storage Storyline (dynamic walk-thrus) Salesforce / SOQL ServiceNow PTC Arena (PLM) Seismic (DAM) LearnUpon (LMS) Prolydian (CMS) Git SCORM packages
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